WOW that's terrible !. I'd be pissed , and I'm sure you are. They need to keep better track of how many trees they have , and how many they sell . Bottom line , They shouldn't have taken your order if they didn't have enough trees . Then When they noticed they didn't have enough, they should of at least called and offered you a refund OR asked if there was a variety you would like in substitution , not just send you any old thing.
homerj Since many of us place our order months in advance ,usually the year before and give a ship date. I wonder if we can call 2-3 days before the ship date and ask them to confirm that all the trees we ordered are in stock and if not state NO substitutions. If they won't bother to check, we can just cancel the order since it hasn't been shipped and our card hasn't been charged yet . That might be one way to safeguard getting what you want.
That sounds complicated to me. If it works for you, go for it.
Calling a few days before an order ships to make sure everything's in stock at a place that is known for making mistakes and substitutions is complicated ?. I'd rather do that than be shipped trees that I don't want , and have the hassle of returning them.
I'd never order from anywhere that I can't state "no substitutions" upon ordering. What makes you think the person on the other end of the phone is going to make sure your requests are guaranteed? My guess is they'd tell you their substitution policy and that you should have been aware of it when you placed an order. Why would I make the ordering process more difficult by dealing with a nursery who requires me calling, being placed on hold, being transferred to somebody else in some other department, etc? Then calling my CC company and dealing with them on cancelling an order or disputing a charge?
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How long did it take you to scour the internet to find that obscure nursey ? . None of the popular wildlife nurseries talked about on this forum have that policy. Funny you say " They (TWG) have nothing I'd want to plant" so why are you throwing your 2 cents in about a place and it's polices that you'd never order from. ? makes no sense."
Substitutions at Trees
When dealing with live plants, we can never be certain that we can fill your entire order. If something becomes unavailable, our default mode is to substitute a similar variety because most people prefer a similar tree or plant to a refund. On the order form, if you indicate you don’t want any substitutions, we’ll send a refund. You’ll have the option to donate some of your refund to the Maine Heritage Orchard.
If you order apples, please indicate whether you will accept the same varieties on similar rootstocks."
https://www.burntridgenursery.com/
Once you order, plants are committed on a first come, first serve basis. Prices and availability are subject to change without notice. Shipping charges and sales tax are subject to change without notice. Size changes may occur if necessary unless - No Substitutions - has been requested. Please make all additions/changes to your order through email or phone. Website is updated daily.
Temperate Orchard Conservancy automatically refunds you for any scions ordered that they are out of stock on, they don't substitute
One Green World, Trees of Antiquity, and numerous other nurseries have a comment box on their ordering form where you can state no substitutions. How is that better? You can screen shot your order as proof of stating such when you ask for a refund. Most order forms from those nurseries will also show your comments about not accepting subs on your emailed confirmation as well. A paper trail is much better proof than saying "so and so told me" when dealing with your CC company.
Any nursery that doesn't have a clear substitution policy available I don't do business with. That's just me. You do you
You sure get your undies in a bundle over nothing. I don't order fruit trees from "wildlife nurseries", I order from places who cater to folks growing fruit trees for people. That way I get the trees I want to get.
I've personally ordered trees from multiple nurseries that have the no substitution policy. I've ordered from Fedco seeds, burnt Ridge Nurseries and also St. Lawrence Nursery has the same policy. I think it is nuts that TWG would basically say we'll ship you whatever we want and you'll pay for it and like it!
