I have a story. Was working at the shop last night and got a call from my dad, who lives next door to me, about my garage door being crooked and I might want to take a look at it before dark. So I come home and immediately do what any good dad would do, yell at my kid. There was probable cause. One cable had come off. Nothing broken from what I could tell.
Fast forward to today. I had to work early. Gave my wife good instructions on who to call and how to handle it. Fatal mistake. By 7:30 she resorted to calling some gypsy on the web. He was open to coming out by late morning. Sounds good. At 11am an Arabian named Denny showed up in a Tacoma with Iowa plates. Tells my wife, who texts me, that he can probably get it all back on track and fixed for 300.
In the span of the next 5 hours the bill had rung up to 2800. She called and said he thought we needed a new opener also and that he could do it for 1100 installed, in addition to the 2800. That's the point where I learned he decided my 2.5 yr old torsion springs that were the subject of the OP were bad. And he already put new ones on for a cost of 1400. Mind snap mode came on about then. I think my wife sensed my levels over the phone and took it upon herself to send him packing, after letting a debit charge for 2800 including a 5% charge take place. Apparently she was pretty distraught and told him he was a good guy and that he should work for himself and not for a fraudulent scam company. She's filed charges with our bank so far, and seems intent on pursuing a case of fraud.
I inspected my springs he removed tonight when I got home and they look very functional to me. I'm sure I'm stuck for the money. Hate these scammers who prey on women and elderly.