D
dipper
Guest
just got off the phone with Steve, the apparent owner of cummins nursery. Needless to say I will not be doing business with him anymore. First off, he has no interest dealing with non commercial growers. He told me that flat out. Second, they will not stand behind their product.
I Grafted 35 pear trees this spring. 25 of the rootstock I started myself from seed in 2014. I ordered 10 ohxf97 because I had a lot of scions coming in. They arrived and looked horrible. Some of them had two little stubs for roots, the rest didn't have much more.
My mistake, I should have sent them back but my gut was out weighted by my drive to graft.
All pears were handled the same way as the other 50 Apple grafts I did. Needless to say every single one of my pear rootstock took, some of which are 2' plus. 4 of the 10 cummins rootstock had zero life. They basically sent me some twigs, with damp bottoms.
Steve initially told me 100% of his pear rootstock lived, but that rootstock is difficult to attain life. He said it was 100% my fault, and I'm a nobody grower. I agreed I am a nobody, but every single rootstock I worked with at least showed life. 40% of his product was defective, and if I only produced 40% of the time in my profession, I would be unemployed. He got pissed and his character showed. He reminded me he could careless about 4 petty rootstock. I said that's fine, but it's 40% of what I paid for, that is unacceptable. I told him if it's only $12, what's it matter to him? He belittled my experience some more, and finally informed me "policy" is a refund, but I pay shipping. I said that's fine, you would have saved yourself frustration, by just telling me that right away.
This is an FYI. I could care less about $12, myself, but I always like to test the back bone of any company I do business with. This $12 was just a test, and in my opinion, he failed. He made it clear he doesn't trust growers, especially hobbyist like us. Just like many busineses, he wants the easy money, from the experts.
Some of you guys place some pretty hefty orders with this company. Buyer beware, they are pleasant taking your money, and defensive when an issue arises.
I Grafted 35 pear trees this spring. 25 of the rootstock I started myself from seed in 2014. I ordered 10 ohxf97 because I had a lot of scions coming in. They arrived and looked horrible. Some of them had two little stubs for roots, the rest didn't have much more.
My mistake, I should have sent them back but my gut was out weighted by my drive to graft.
All pears were handled the same way as the other 50 Apple grafts I did. Needless to say every single one of my pear rootstock took, some of which are 2' plus. 4 of the 10 cummins rootstock had zero life. They basically sent me some twigs, with damp bottoms.
Steve initially told me 100% of his pear rootstock lived, but that rootstock is difficult to attain life. He said it was 100% my fault, and I'm a nobody grower. I agreed I am a nobody, but every single rootstock I worked with at least showed life. 40% of his product was defective, and if I only produced 40% of the time in my profession, I would be unemployed. He got pissed and his character showed. He reminded me he could careless about 4 petty rootstock. I said that's fine, but it's 40% of what I paid for, that is unacceptable. I told him if it's only $12, what's it matter to him? He belittled my experience some more, and finally informed me "policy" is a refund, but I pay shipping. I said that's fine, you would have saved yourself frustration, by just telling me that right away.
This is an FYI. I could care less about $12, myself, but I always like to test the back bone of any company I do business with. This $12 was just a test, and in my opinion, he failed. He made it clear he doesn't trust growers, especially hobbyist like us. Just like many busineses, he wants the easy money, from the experts.
Some of you guys place some pretty hefty orders with this company. Buyer beware, they are pleasant taking your money, and defensive when an issue arises.