Cuddelink general Q&A recommendations

[Persimman]

On the new app on iPhone, the view doesn't change to landscape when I rotate the phone. Dunno if I'm not doing something right, or if that functionality is yet to come.

 

[john volkman]

On the new app on iPhone, the view doesn't change to landscape when I rotate the phone. Dunno if I'm not doing something right, or if that functionality is yet to come.

the new app doesnt have that feature, and it likely wont be added for some time.

 

[cbw]

Had something (woodpecker??) blow out the fresnel lens twice this summer. Anyone else had this issue and any suggested deterents?

Sent from my iPhone using Tapatalk

 

[cbw]

The filter feature in the new app appears to be flaky. Or perhaps I’m doing something wrong. Here’s a screencast…

iCloud Photos - Apple iCloud

View, organize, and share photos and videos with iCloud Photos on the web. Changes will sync across your devices with iCloud.

share.icloud.com

Sent from my iPhone using Tapatalk

 

[cbw]

When saving/downloading images from the new app, it doesn’t retain the time/date stamp that the photo was actually taken in the file info. The old app did, which allowed for better file management. See screencast…

iCloud Photos - Apple iCloud

View, organize, and share photos and videos with iCloud Photos on the web. Changes will sync across your devices with iCloud.

share.icloud.com

Sent from my iPhone using Tapatalk

 

[squerril]

John,
What is the process to trade in an old g home for a L home? Do cuddeback still offer a home and a L for a low price

Sent from my SM-S921U using Tapatalk

 

[john volkman]

John,
What is the process to trade in an old g home for a L home? Do cuddeback still offer a home and a L for a low price

Sent from my SM-S921U using Tapatalk

the starter kits are on special right now so you are actually better finding a retailer selling those since a starter kit has an L Home and 2 remotes in ti for under $300, your going to pay over $100 each on the trade in program.

 

[john volkman]

The filter feature in the new app appears to be flaky. Or perhaps I’m doing something wrong. Here’s a screencast…

iCloud Photos - Apple iCloud

View, organize, and share photos and videos with iCloud Photos on the web. Changes will sync across your devices with iCloud.

share.icloud.com

Sent from my iPhone using Tapatalk

i phone or android? im on iPhone and it appears to be working correctly

 

[Persimman]

Photos Online, but NOT on the Memory Card
Hey, doing some detailed review and sorting here, and I'm seeing 4 pictures online on Camp (on Windows PC) that are NOT on the memory card I pulled from the camera G-5062. The pictures on the card are all numbered sequentially with no gaps. I compare the pics before / after, and the timestamp shown in the photo, and narrow it down to see for example "there's a pic at 10:08 on Camp, but not on the memory card". Happened 4 times over 2 days. These were pics I might have deleted myself, using the phone app, but then I would have expected them to still be on the memory card and missing from Camp. Not vice-versa. Like, is it possible that pics deleted with the phone app are deleted from the memory card and NOT from Camp?
Camp doesn't show file names with pictures, so it takes some comparing to see what's missing. But no doubt, they're gone.

 

[Persimman]

The filter feature in the new app appears to be flaky. Or perhaps I’m doing something wrong. Here’s a screencast…

iCloud Photos - Apple iCloud

View, organize, and share photos and videos with iCloud Photos on the web. Changes will sync across your devices with iCloud.

share.icloud.com

Sent from my iPhone using Tapatalk

- cbw - great job documenting the issue. Thanks for taking the time to do that. I'm showing this to my children so they can improve my phone skills. Sorting pics directly into shared folders for family and friends. Gotta learn how. And a video of your phone screen. You've got skills, Man, lots of skills.

 

[john volkman]

Photos Online, but NOT on the Memory Card
Hey, doing some detailed review and sorting here, and I'm seeing 4 pictures online on Camp (on Windows PC) that are NOT on the memory card I pulled from the camera G-5062. The pictures on the card are all numbered sequentially with no gaps. I compare the pics before / after, and the timestamp shown in the photo, and narrow it down to see for example "there's a pic at 10:08 on Camp, but not on the memory card". Happened 4 times over 2 days. These were pics I might have deleted myself, using the phone app, but then I would have expected them to still be on the memory card and missing from Camp. Not vice-versa. Like, is it possible that pics deleted with the phone app are deleted from the memory card and NOT from Camp?
Camp doesn't show file names with pictures, so it takes some comparing to see what's missing. But no doubt, they're gone.

the process goes like this... the remote camera takes the picture then saves the image to the card and then sends the image to the home via rf, so the image would have had to have been deleted after it was sent to camp. When i delete in the app or in camp the image goes away in both, there is a deleted file in the app in case someone wants to recover an image. i cant say what happened on your end but it could either be a bug or it was deleted somehow after it was taken by clearing card remotely. They are working on refining the app each day but this woudl be down the list of things they will investigate in the near future.

 

[john volkman]

- cbw - great job documenting the issue. Thanks for taking the time to do that. I'm showing this to my children so they can improve my phone skills. Sorting pics directly into shared folders for family and friends. Gotta learn how. And a video of your phone screen. You've got skills, Man, lots of skills.

i didnt look at the video since it asked me to download a file and i dont download files unless im 100% sure where they came from. i tested my filter and it works for me on I phone.

 

[Persimman]

the process goes like this... the remote camera takes the picture then saves the image to the card and then sends the image to the home via rf, so the image would have had to have been deleted after it was sent to camp. When i delete in the app or in camp the image goes away in both, there is a deleted file in the app in case someone wants to recover an image. i cant say what happened on your end but it could either be a bug or it was deleted somehow after it was taken by clearing card remotely. They are working on refining the app each day but this woudl be down the list of things they will investigate in the near future.

Thanks John. If it isn't a known issue yet, I'd say don't invest any time in working on it until it's a confirmed issue for more users.

 

[cbw]

i didnt look at the video since it asked me to download a file and i dont download files unless im 100% sure where they came from. i tested my filter and it works for me on I phone.

Ya, I checked 3 days in a row on my iPhone, and still doesn’t work for filtering out one of the cameras. You’ll see it if you watch the video. The vid is coming directly from iCloud from my iPhone, so won’t hurt your phone to watch it.


Sent from my iPhone using Tapatalk

 

[cbw]

- cbw - great job documenting the issue. Thanks for taking the time to do that. I'm showing this to my children so they can improve my phone skills. Sorting pics directly into shared folders for family and friends. Gotta learn how. And a video of your phone screen. You've got skills, Man, lots of skills.

Ha. Thanks! Being in the tech industry for 30 years, I know I always appreciate seeing exactly what the end user sees. iPhone has screen recording built in, so pretty simple to do.


Sent from my iPhone using Tapatalk

 

[RGrizzzz]

I have a few questions. Background: My network has been deployed for 1.5 years and has been fairly bulletproof. A few weeks ago, we started having cell reception issues at our camp. During the day, we tend to lose connectivity at the G series cell home camera AND inside the house, which has a cell booster. We've chalked it up to something happening with Verizon's network. The house reception waxes and wanes, (lower location) but the cell camera location has been fairly solid.

About two weeks ago, I updated all cameras to Gen 3. (G cell home, 12 L series remotes) Bumped a few cams to high res for a few days. Everything was fine, so bumped the rest to high res. About a week later, it seemed like some pictures weren't making it to the cell camera at all. Overall, the camera to camera network seemed very slow. The report showed pictures in camera queues, and the number wasn't going down, over days, despite getting some pictures from the cameras that the queue number wasn't going down on.

1. How do the pictures move through the network? Link by link? When a picture moves through the network, do those pictures show in the queue of intermediate hop cameras? (Could they have been getting stuck somewhere in the middle?)
2. Does cell reception/pic transmission change how pictures move through the network? Will these sit at intermittent hops, or will they all eventually queue at the home/cell?

Yesterday, I emptied the queues on a bunch of the cameras, the ones that didn't seem to have queue depth/numbers ever going down. The network seemed to get back to normal last night and overnight. Coincidentally, the cell reception has been pretty good today, too. I just got a picture at 11am, and hadn't gotten any that late in the day, roughly since the cell connectivity issues started.

 

[john volkman]

I have a few questions. Background: My network has been deployed for 1.5 years and has been fairly bulletproof. A few weeks ago, we started having cell reception issues at our camp. During the day, we tend to lose connectivity at the G series cell home camera AND inside the house, which has a cell booster. We've chalked it up to something happening with Verizon's network. The house reception waxes and wanes, (lower location) but the cell camera location has been fairly solid.

About two weeks ago, I updated all cameras to Gen 3. (G cell home, 12 L series remotes) Bumped a few cams to high res for a few days. Everything was fine, so bumped the rest to high res. About a week later, it seemed like some pictures weren't making it to the cell camera at all. Overall, the camera to camera network seemed very slow. The report showed pictures in camera queues, and the number wasn't going down, over days, despite getting some pictures from the cameras that the queue number wasn't going down on.

1. How do the pictures move through the network? Link by link? When a picture moves through the network, do those pictures show in the queue of intermediate hop cameras? (Could they have been getting stuck somewhere in the middle?)
2. Does cell reception/pic transmission change how pictures move through the network? Will these sit at intermittent hops, or will they all eventually queue at the home/cell?

Yesterday, I emptied the queues on a bunch of the cameras, the ones that didn't seem to have queue depth/numbers ever going down. The network seemed to get back to normal last night and overnight. Coincidentally, the cell reception has been pretty good today, too. I just got a picture at 11am, and hadn't gotten any that late in the day, roughly since the cell connectivity issues started.

pm me your log in email and ill look at your network - i will say running all your cams on hi res is going to slow it down, even on gen 3 its designed for a few cameras in a network or all cameras in small networks or low volume networks

 

[john volkman]

1. How do the pictures move through the network? Link by link? When a picture moves through the network, do those pictures show in the queue of intermediate hop cameras? (Could they have been getting stuck somewhere in the middle?) when an image is linked thru another camera it doesnt show in the linking cameras que.
2. Does cell reception/pic transmission change how pictures move through the network? Will these sit at intermittent hops, or will they all eventually queue at the home/cell? bad cell transmission can cause issues where images dont make it thru since the home times out, or fails.

Yesterday, I emptied the queues on a bunch of the cameras, the ones that didn't seem to have queue depth/numbers ever going down. The network seemed to get back to normal last night and overnight. Coincidentally, the cell reception has been pretty good today, too. I just got a picture at 11am, and hadn't gotten any that late in the day, roughly since the cell connectivity issues started.

 

[MadMadHoosier]

So if we updated to 3.0 and 9.0, should the system now automatically update to 3.1 and 9.1? I’m guessing not, because mine have not yet.

 

[RGrizzzz]

So if we updated to 3.0 and 9.0, should the system now automatically update to 3.1 and 9.1? I’m guessing not, because mine have not yet.

What home model do you have? John answered that unless you have an L series home, you will need one more manual update for the G series homes to push updates to L series remotes.