mtholton
5 year old buck +
I've been trying for eight days (five different chats/convos now) to get a RMA issued to me so I can send back a defective camera and pay to "upgrade" to a newer model. Long story short, their website form isn't working and they can't do anything manually without that working apparently. When I chat with someone via online chat or phone, I'm told they can't take anything over the phone and need that site working again to process and that someone else will check into and get back to me (which hasn't happened yet).
Anyone have any elevated contacts or tips to get better support? I run six of their cameras and seem to add one or two more each year and overall they have been great otherwise... but I've never needed support help until now and it seems theres room for improvement...
Anyone have any elevated contacts or tips to get better support? I run six of their cameras and seem to add one or two more each year and overall they have been great otherwise... but I've never needed support help until now and it seems theres room for improvement...
