Cuddelink L series Q & A

[prooney70]

@john volkman is there anything special that I'm gonna have to do to take my K series home offline and replace it with the L series home?

 

[john volkman]

@john volkman is there anything special that I'm gonna have to do to take my K series home offline and replace it with the L series home?

CS can move your existing cell plan to the new unit, to do so..... add the L to your account but dont pick a plan or by a plan for it, just add the device , then call cs and they can move the plan from your K to the L

 

[Hoytvectrix]

John,
I have three different J-series cameras that will power up normally but cannot connect to the Cuddelink network, even when being just a few feet from the K-series Home. These all worked last year but when I went to deploy them this summer I noticed this issue. They are all on FW 8.3.

What do you recommend? Originally I was thinking about restoring the cameras to a factory default and then reloading the 8.3 FW, but I couldn't find information on how to do this. I tried to re-load the 8.3 and the cameras said SUCCESS, but it still has the connectivity issue and it is unclear if the cameras loaded the "new" 8.3.

 

[john volkman]

John,
I have three different J-series cameras that will power up normally but cannot connect to the Cuddelink network, even when being just a few feet from the K-series Home. These all worked last year but when I went to deploy them this summer I noticed this issue. They are all on FW 8.3.

What do you recommend? Originally I was thinking about restoring the cameras to a factory default and then reloading the 8.3 FW, but I couldn't find information on how to do this. I tried to re-load the 8.3 and the cameras said SUCCESS, but it still has the connectivity issue and it is unclear if the cameras loaded the "new" 8.3.

try doing a reset under test mode then pull batteries and let screen die then put new batteries in, id also try a new antenna form a camera that is linking. if that doesnt work you can call cs and they will give you you options but if the radio went out then they likely cant be fixed. they will take them on trade towards a new L if you prefer to do that . Id also try setting one of them as a home and link it to another remote on another channel to make sure its not your K radio that is the issue as it would be odd for 3 to all go out at the same time.

 

[Hoytvectrix]

try doing a reset under test mode then pull batteries and let screen die then put new batteries in, id also try a new antenna form a camera that is linking. if that doesnt work you can call cs and they will give you you options but if the radio went out then they likely cant be fixed. they will take them on trade towards a new L if you prefer to do that . Id also try setting one of them as a home and link it to another remote on another channel to make sure its not your K radio that is the issue as it would be odd for 3 to all go out at the same time.

These are all really great suggestions. Thanks John!

 

[T-Max]

shouldnt be , there may be an update to GEn 3 coming soon so if you arent deploying quite yet , ill announce if that is released on the forum.

John, if we have already installed Gen3, will the update happen automatically as expected?