Cuddelink general Q&A recommendations

[squerril]

Thanks again.

Sent from my SM-S921U using Tapatalk

 

[john volkman]

To all Cuddeback Users in regards to Gen 3.

Firmware 3.2 is now available for the L series and firmware 9.2 for the G, J, & K series cameras. This update addresses recent issues, improves performance, and enhances reliability. This is a manual update that should be done on ALL cameras on your network. Installing it manually can be done now and will get your network operating with the best possible performance. We are still working towards over-the-air updates in the future as that goal has not changed.


Our team has worked hard to provide you with a firmware update that addresses the issues some users have experienced and delivers a stable, reliable system. Even if your system has been working correctly, we recommend installing this update to ensure optimal performance and stability. Thank you for your patience, as we worked on this update. We know waiting isn't easy so close to season. You can get this firmware by emailing into our Customer Support email at cuddeback.support@cuddeback.com or it will be available on our website for download next week.

 

[Tamarack]

Cleared the sd card while in the cam. Then took card back to computer and reloaded fw. Still said “check sd”

I am getting this same error. L series...has been working fine. Switched to the new L Home unit so this cam and all the others were just sitting here for nearly a week (2 hours from home) until I got this new Home up and running . Went to upload the new firmware for this one L and I'm getting this error. Tried different cards. Tried the taking out the batteries, the reset. Same error.

I'm going to leave the batteries out and do some other stuff and check back later.

 

[Tamarack]

I will be taking this one home because I have to get going. It must have something to do with them being left idle without sending pictures, since I had it switched from the home/camera combo to this L home and I'm just today setting it up for the cameras that were left up here.
The 2 G cameras that I have, both gave me a low battery error. I couldn't do anything with them. The first one I tried taking the battery out and draining the power. That didn't work and I accidentally left it on for a while and noticed it was on dwell... So I turned it off and back on and then it was fine. The other one worked just by taking the batteries out and draining the power.
I didn't call customer service while up here because I was frustrated enough and had too much to do in the limited time I had.

 

[RGrizzzz]

I am getting this same error. L series...has been working fine. Switched to the new L Home unit so this cam and all the others were just sitting here for nearly a week (2 hours from home) until I got this new Home up and running . Went to upload the new firmware for this one L and I'm getting this error. Tried different cards. Tried the taking out the batteries, the reset. Same error.

I'm going to leave the batteries out and do some other stuff and check back later.

Is the firmware in a folder on the card? (Shouldn't be)

Are you sure you downloaded the right file?

 

[Tamarack]

Is the firmware in a folder on the card? (Shouldn't be)

Are you sure you downloaded the right file?

Nope.
Yep. It worked in the two new L's I got as well as the G's after the low battery issue was solved.
I tried numerous SD cards... Different sizes.
This problem L and the two G's were the ones that were left out waiting to be hooked up with the new Home.

 

[Tamarack]

Nope.
Yep. It worked in the two new L's I got as well as the G's after the low battery issue was solved.
I tried numerous SD cards... Different sizes.
This problem L and the two G's were the ones that were left out waiting to be hooked up with the new Home.

Well I sent an email to them yesterday morning and haven't heard back. I will try calling this afternoon if I have time. Maybe I will get lucky and there will not be a wait.

Unless anyone else has some suggestions...

 

[RGrizzzz]

Well I sent an email to them yesterday morning and haven't heard back. I will try calling this afternoon if I have time. Maybe I will get lucky and there will not be a wait.

Unless anyone else has some suggestions...

Can you explain the whole problem?

1. You have 1 L camera that won't update to new firmware?
2. What firmware version is it on?
3. How did you format the SD card that you're trying to load firmware from? Or did you use it as it came out of the package?

Suggestion. Put the SD card into the camera and have it "Clear"/format the card. Put the SD card into your PC and then copy the firmware to the SD card. Put the SD card back into the camera and try flashing it.
- What could be happening is the card is formatted with the wrong file system. (FAT/FAT32/NTFS)

@john volkman, can you share directions from Cuddeback on how to properly format an SD card? I can't find their directions, if they exist.

 

[Tamarack]

Can you explain the whole problem?

1. You have 1 L camera that won't update to new firmware?
2. What firmware version is it on?
3. How did you format the SD card that you're trying to load firmware from? Or did you use it as it came out of the package?

Suggestion. Put the SD card into the camera and have it "Clear"/format the card. Put the SD card into your PC and then copy the firmware to the SD card. Put the SD card back into the camera and try flashing it.
- What could be happening is the card is formatted with the wrong file system. (FAT/FAT32/NTFS)

@john volkman, can you share directions from Cuddeback on how to properly format an SD card? I can't find their directions, if they exist.

1. Yes, 2 L strobes and a Home unit(which I did at home)as well as 2 G strobes worked fine using the same SD card.
The only hiccup with the G's was the ”low battery" error at first, when the batteries were fine. Which makes me think those errors and then this SD card error for the L may have something to do with them sitting out in the woods not being able to connect for around a week because I had them switch my account to this new Home unit ahead of time.

2. Last I checked it said Beta firmware, but if I drain the power and put the batts back in it'll probably say 1. something. I don't recall exactly.

3. I have tried numerous cards after the original one didn't work even though it worked for the others. I have formatted them I have tried a long format, I have tried formatting in the camera, etc.

If it has to be sent in I'd like to know why since the other cameras worked and this cam was working fine before... And what would they do to it to fix it

 

[Tamarack]

I finally got a response from them...and an easy, quick fix. Maybe John posted this elsewhere in another thread.
I don't know why I downloaded the ones for the L twice...that was the issue. I remember putting the files back on the sd card I was going to take up north to the other cams because I had tried the format option with the card I was using in one of the L's when done.

So if your file has (1)...or even (2) etc I guess at the end of it..delete it/them off of your computer and then put the one left back on to your formatted SD card. Or delete all the cdy files and reinstall from the website like I did.

Thank God. I'm ready for the weekend

Edit... This all does sound familiar... Seems this was discussed before.. maybe for previous cameras even.

 

[Turkey Creek]

I finally got a response from them...and an easy, quick fix. Maybe John posted this elsewhere in another thread.
I don't know why I downloaded the ones for the L twice...that was the issue. I remember putting the files back on the sd card I was going to take up north to the other cams because I had tried the format option with the card I was using in one of the L's when done.

So if your file has (1)...or even (2) etc I guess at the end of it..delete it/them off of your computer and then put the one left back on to your formatted SD card. Or delete all the cdy files and reinstall from the website like I did.

Thank God. I'm ready for the weekend

Edit... This all does sound familiar... Seems this was discussed before.. maybe for previous cameras even.

Man if you had only read my post a few weeks ago! LOL
I could have saved you a lot of grief. I battled the double download issue for a couple of days before I called Tech Support and they had it figured out in short order.

 

[Tamarack]

Man if you had only read my post a few weeks ago! LOL
I could have saved you a lot of grief. I battled the double download issue for a couple of days before I called Tech Support and they had it figured out in short order.

Well if they would have responded right away!
They or this page needs a thread for each issue or something. I did search here but only came across the one I responded to above.

 

[356]

John, another camera started the white night shots. This one is a JH-2A

 

[Tamarack]

John, another camera started the white night shots. This one is a JH-2A

View attachment 82776

Not sure which cam that is but all my new L Strobes do this if indoors or a deer or something gets too close. Completely white with nothing else showing in most of them. Very different from my other white flash cams including Cuddebacks.