Cuddelink general Q&A recommendations

[john volkman]

But the camera network isn't taking too many pictures. Cuddeback thinks I'm using too much data, with the normal amount of pictures.

You can PM me your log in email address and ill look at your account, i dont need your password, just the email log in

 

[356]

But the camera network isn't taking too many pictures. Cuddeback thinks I'm using too much data, with the normal amount of pictures.

My average daytime pix is .5mb and .3mb on the L cameras. J cameras are about the same. I agree, you should be getting 2000 pictures.

 

[RGrizzzz]

But the camera network isn't taking too many pictures. Cuddeback thinks I'm using too much data, with the normal amount of pictures.

Cuddeback got back to me today. This makes much more sense as to why the picture count seemed so low before hitting the "overage".

"We also took a look at the connectivity on the account, and we are seeing situations where the cell device connects and transmits data but it times out due to insufficient cell service. When this happens the phone provider, in your case Verizon is counting the data received even though the transmission was never completed. When this happens, it causes the account to use data quickly and, in your case, caused you to go into overage even though you did not hit the 2000 photo mark."

 

[Hoytvectrix]

Cuddeback got back to me today. This makes much more sense as to why the picture count seemed so low before hitting the "overage".

"We also took a look at the connectivity on the account, and we are seeing situations where the cell device connects and transmits data but it times out due to insufficient cell service. When this happens the phone provider, in your case Verizon is counting the data received even though the transmission was never completed. When this happens, it causes the account to use data quickly and, in your case, caused you to go into overage even though you did not hit the 2000 photo mark."

Thanks for following up with us and sharing. That makes a lot of sense.