Verizon changed their spam filter rules which ultimately ended up blocking Cuddelink images to anyone set up to recieve them via text. Cudddback is attempting to figure out a solution but i feel that ultimately, the text option will go away. Your options are and will be email, the app or the photos feature in camp . The app is free and does everything text does and more. There has been enough of these text blocking as spam with other providers that makes it a real challenge. I dont know of any other cell cam manufacturer that allows text , many of them only allow their app to be used.