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Cuddelink L series Q & A

Nevermind, I found it.
What do you have yours set at? Mine was on optimal.
So, I set the "sense" from optimal to Hi3. See what that does. My camera #5, I haven't received a picture in a couple of weeks. The link level is just the dashed lines. So I carried it back out to the home and I can't get any link level. When I put it out it had a level in the 90's. WTF!
 
Overall I am happy with the system. I think we are all a little fed up at this point with all the firmware updates that have come down the pipe the last few months, but hopefully that will be resolved before the year ends for all of us. I do think the cameras miss triggering on the animal sometimes, but not sure that any camera is 100% all the time. I have watched animals walk by cameras in real time and then look later and there is no picture.
it appears 3.3/9.3 has finally fixed the gremlins that were causing some issues for some users, at least i have not found any network having issues on 3.3
 
So, I set the "sense" from optimal to Hi3. See what that does. My camera #5, I haven't received a picture in a couple of weeks. The link level is just the dashed lines. So I carried it back out to the home and I can't get any link level. When I put it out it had a level in the 90's. WTF!
if increasing you sensitivity setting doesnt do it and if you arent on 3.3 then loading that will likely fix your issue , the engineer found a bug that had cameras taking but not sending, when 3.3 is loaded it fixed it.
 
Ok.
if increasing you sensitivity setting doesnt do it and if you arent on 3.3 then loading that will likely fix your issue , the engineer found a bug that had cameras taking but not sending, when 3.3 is loaded it fixed it.
Thanks John, I'll give that a try.
That's exactly what this camera is doing, taking pictures but not sending them.
 
Well, I tried it and when I put the card in and did the upload procedure it just said "check sd".
 
Well, I tried it and when I put the card in and did the upload procedure it just said "check sd".
make sure your computer didnt rename the firmware file and add a (1) or other number on the end, also make sure the card seats all the way in the camera, sometimes you need to push it slightly more, id also try a different card
 
John, will 3.3 be sent over the airway to my cameras? Or will I have to visit them again?
 
John, will 3.3 be sent over the airway to my cameras? Or will I have to visit them again?
it will be sent OTA in 2026 but it is highly likely you will need to visit at least some of your cameras to manually load them, in testing, mine loaded OTA to about half of them
 
make sure your computer didnt rename the firmware file and add a (1) or other number on the end, also make sure the card seats all the way in the camera, sometimes you need to push it slightly more, id also try a different card
Everything looks fine on the card. I've been using it. I'll try another one tomorrow.
Frustrating
 
make sure your computer didnt rename the firmware file and add a (1) or other number on the end, also make sure the card seats all the way in the camera, sometimes you need to push it slightly more, id also try a different card
Ready to freaking scream!
Ive tried 4 downloads, 3 different SD cards ( that came with the cameras), 2 cameras, 2 homes. I get the same thing each time. Flashes "busy" twice then says "check sd". 100% regret spending over $900 on this right now.
 
Is it one camera or all units doing the same thing?
 
Ready to freaking scream!
Ive tried 4 downloads, 3 different SD cards ( that came with the cameras), 2 cameras, 2 homes. I get the same thing each time. Flashes "busy" twice then says "check sd". 100% regret spending over $900 on this right now.
pm me your email and ill send you the correct files, delete all files from your computer and the cards.... the fact that you are having this issue on all unit tells me your files are not correct or your computer renamed them
 
pm me your email and ill send you the correct files, delete all files from your computer and the cards.... the fact that you are having this issue on all unit tells me your files are not correct or your computer renamed them
Highlight file is the one I'm using.
 

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Highlight file is the one I'm using.
thats very likely your issue, the (1) on the end of the file above the one you highlighted , your computer is renaming the file you cant have any firmware file on the computer or card that is renamed, i emailed you the two files to load , its very important the card has NOTHING else on it
 
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That's not the file that's highlighted in the light gray.
I explained in the email back to you, when I copy the downloaded file a "graphics" file appears on the card also. I deleted that.
 
I was able to get the files to load, but there was no signal. I'll go back latter to see if they linked up.
This is the file that shows up when I copy the download to the SD card. I'm only grabbing the download, but both it and this file show up on the card. When I deleted this graphic, then the file uploaded.
 

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I was able to get the files to load, but there was no signal. I'll go back latter to see if they linked up.
This is the file that shows up when I copy the download to the SD card. I'm only grabbing the download, but both it and this file show up on the card. When I deleted this graphic, then the file uploaded.
I think that's something with your computer adding a graphic file.
 
Why would my pc add a Cuddieback logo?
The problem camera still isn't connecting. Going to go out tomorrow, yet again, to check settings.
 
Why would my pc add a Cuddieback logo?
The problem camera still isn't connecting. Going to go out tomorrow, yet again, to check settings.
pull the batteries and external power, let screen die, power up , do a reset in tests , then reset link settings and see if you can get a link level, also change out the sd card if these steps dont work
 
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