PEP, i have held off commenting on your post but here goes-
whats frustrating to me... is that you started this thread, so you surely know you could have reached out to me via PM and i would have gladly helped you like i have helped countless others on this thread. The CS rep is instructed to go thru a progression.They dont know your background and they dont know that you are are a regular on this forum with more knowledge than most. The reason they go thru the progression, is that if they issued an ra for every customer that called and asked for a new camera or a return because "they know" its defective the Level and speed of overall customer service would slow down dramatically for those like yourself that really do have a problem- but for those that dont really have an issue- a simple firmware update, change of batteries, sd card or settings change can fix it. at least 95 % percent of call ins are fixed without the camera being replaced and or sent in.
Im not doubting your camera needs replacement, but you can update firmware in half the time it took to post on the thread. Or you could contact me and i would get it handled for you right away and get you taken care of.
For the record , if low batteries are what is causing your runway trigger- often times a firmware update is all it needs. If the camera is doing this on good battery power then it most often will need replacement.
You can PM me your real name and your phone # and ill have someone contact you to help you out. If you do end up switching brands i doubt you will find a brand that has better service than cuddeback and you definitely wont have a rep for the company monitoring a forum on an almost daily basis. I want to get anyone and everyone on this forum help when they need it and have success while using cuddeback cameras. If anyone needs help im here , if you arent happy with how i help you - fire away and bash me all you want- ive been a rep for over 20 years and have pretty thick skin.
no offense taken to anything you said, however 10 times out of 10. I would have done the same thing over again. Simply like you could have just PM’d me that response instead of posting it. But as a cuddeback rep you feel you needed to respond with that.
Honestly though if I have bad experience with something, I’m gonna post about it. That way other sportsman know and they can make up their mind on what’s best for them. People should know of other users experiences with all aspects of the system. Even if their experiences differed. Otherwise the Narrative gets controlled... i feel like that’s what happens on this thread at times.... Narrative Control. We all appreciate the help, but I hope cuddeback understands that this is a thread on Habitat-Talk not a cuddeback sponsered site. If they/you want to monitor the thread and provide insight that’s fine. Many of us, myself included appreciate it. However, I don’t think we should be told what we should or shouldn’t be doing though. People are free to post what they feel when they feel it.
That’s just my two cents.
