Recent content by john volkman

this can happen in extreme cold, usually when the strobe goes out all images are black - they may have some at cuddeback or at least an IR or BF module that can replace it if needed.

just the color

then you need to load 9.3 on the K

Yes they have been warned, it's on the website in the notes of the firmware update. Gen 3 homes will take the 3.3 OTA update, but all of the remotes in a specific network may not load 3.3 from the home, This is why we are recommending people manually load 3.3 to all cameras when its...

update all manually to 3.3/9.3 and future updates will be attempted to be pushed over the air , its likely even with early gen 3 updates that users will need to manually update 3.3 anyways to get future OTA

PM me yoru email address and ill send a video to you , for some reason i can t copy a link here today to the thread

it appears you have light leak on your black flash, this can be fixed at cuddeback or some have done it themselves with a small piece of foam. Also be sure you are on current firmware as if you are on an old version there was a correction for a halo look that was caused by the ir filter,

if they are in the app they are being emailed, check your junk file or spam - close will give you the best image but you need something in the background for the ir to reflect off of. commands take a couple connections with the home to take place and then be sent they dont occur in real time.

the remote will link to the home directly if it can, otherwise it will go to next the best option , the link level you see on the camera is based on whatever unit it is linked to - the only way to determine if it is linked directly to the home is to look at the report, and it can change by the...

L home will eventually sync with the cell tower, and the remotes will then sync to the home, give it a day or two - you can also always set the date and time on the home manually if needed,

once the remotes are set up , connected and transmit images or you arm the after running a link level they will show up, they dont show up in real time.

it does not , only the L series home syncs with cell tower time

yes that doesnt hurt anything, i do the same ,as long as you can get some sun on them mine run all winter in WI that way

in the current state , the solar doesnt have enough voltage to power it, you need to get them in the sun and charged fully to check to see if its an issue with the internal battery in th solar ,Pull the D's out and let the screen completely die before plugging the solar in once its been int he...

then the only way you can update is manually with an sd card, the home would need to be connected to the server to receive the update.