MadMadHoosier
5 year old buck +
I am subscribed to the 10,000 plan. Interestingly, after purchasing that plan, my photo bank kept growing to 20k, 30k, 40k, 50k, and I finally called Cuddy when it got to 60k and told them I was getting much more storage than I had purchased. They reset things about 5 months ago and it has hovered right around 10,000 since. Then a few days ago it was just 2,500, though it is growing again and right now is at 2918. I expect it will grow back up to 10k again, but have no good reason for that expectation.
I called support this morning and they do not know what happened and do not seem interested at all in finding out what happened. They said any pics not there right now are just gone. WHY? I'm fairly aggrevated that I've lost access to 7,500 pics! I've followed up with an email to support, and thought I would post here to see if anyone else had an issue or knows of a solution.
We don't know why, but tough luck, is not good customer service!
I’ve still not received a good reason why the above happened, except it was suspected it had something to do with the new IOS app going online. But it has happened again.
After my account slowly built back up to the 10,000 picture mark (the amount of image storage I’m subscribed to) about 8,000 pictures have disappeared and I only have 2005 images available this morning. While realistically that is enough, it’s frustrating that it has happened again! Is anyone else experiencing this loss of images? John: Is cuddy aware of the problem and working on it?
While on camp problems, I also notice that my images are not always immediately displayed for viewing on camp. Even after pressing the refresh button. I will have to switch between recents, and last 7 days, to get the most current images to display. Anyone else experience this?
I just LOVE the concept of the system. So much so that I’ve invested in two complete sets - for a total of 48 cameras on my 550 acre farm. I find it more productive and cost effective that putting out half a dozen feeders with all their associated expenses. And I’m suspicious Kentucky is going to restrict feeding stations in the near future, with the concerns about CWD anyway.
One of my solar powered devices has been running problem free for almost 900 days. Four other solar powered units have been going for 400-500 days without a hitch. Just wish these glitches on camp were not happening.