Recent content by Terra

We have a camera that the flash has been acting strange ever since we installed new batteries in the external booster pack on 10/25. It will go from one picture that is fine to the next with the flash over bright and then the next picture fine again. (J camera, 8.2 firmware & LED is set to...

Going by what John said, I might have selected the wrong battery option when I updated to 8.2. #1 & #10 are the only 2 nodes with 4 internal batteries. I must have missed changing the battery option on the other two that show up as External OK.

That would make sense if 2 of the cameras, showing Ext OK, didn’t have a battery adapter that holds 6 size D batteries. Our Home Unit and only 1 camera have 4 D internal batteries. Our other 8 cameras have 6 internal batteries.

I am confused regarding batteries on the J cameras. We replaced the internal AA batteries with D Battery Adapter (3495). We also have external Battery Booster Packs (PW-3624) on all of them. After downloading 8.2 firmware some of our cameras show Battery External OK and others just say OK...

Thank you John, you are always such a great help! We received 2 reports this evening and pictures. When I look online it no longer says that the units are offline. I was going to clear the queue for the cameras with high numbers of pics to be sent but it says that there are 0 pictures in queue...

I jinxed it! Now when I look online in the Device Settings for all of our units say "Device is Offline". What do I need to do to get them back online?

Good point, and I did check that first but the account is still active.

Thank you. I wasn't freaking out too much yet… But with it being a weekend I wasn’t sure if I needed to do the long drive to the property to get things back to normal. I wonder if sending a “Take Picture” to a couple cameras would work? Does our home unit initiate the next communication or will...

We are having a major problem with our Cuddelink system. (I sent a message to Customer Support but have not heard back from them as of yet.) I would like to know if anyone else has stopped receiving pictures & reports from Cuddelink? Our last group of pictures was received yesterday at 5:34 pm...

Has anyone noticed a delay in receiving pictures after changes are made online to the camera settings? It can sometimes take 2 or 3 reports before the cameras catch up and send pictures like they normally do. I have noticed that after receiving the update, the camera has a significant lag in...