Ok ill try clearing the cue if clearing SD didn't help.
can you post a pic of the cable ends and the battery pack input? both cables should have an end that plugs into the pack.
the cables each have one end that will work as u can see but are not compatible at the other end
the cable with 2 black ends(all black) is for use with G series, on the cable plugged into the J, that black end should plug into the battery pack, if for some reason it doesnt call customer service and they will send you another cable.
i would call and get a new cable but for now you could trim the ring off so it will go in all the way. I will check at the main office tomorrow and see what they are shipping. if this is the new 3624 it should work, where did you buy them?
I bought them off eBay with a set of j’s it says model number PB 3358 compatible with J’s
then its missing a cable that should have been in the box, you threw me off when you said they were PW 3624(which is the newest version of this booster), an additional cable was added/sent out to retailers to the 3358 and some retailers failed to add it to the box, or the person you bought home from didnt include them. If you call customer service and explain to them what they have they should send you the correct cables. The 3358 in the box you posted should have had the cables in it, im guessing whoever you bought them from removed them for some reason. EBay is the wild west when buying products, find a retailer that stocks and uses the system to avoid things like this. Regardless, cuddeback should take care of you.
I had a feeling that was the case when I see they came out with a new model. Your the man John it’s great that you are her for alL of us!!! Took customer service a week to get back to me on my K cam issue so I went this route much faster! Appreciate everything thus far
When I install the battery packs the j’s Need the 12 AA batteries Internal correct since there 12v and the D’s are 9v I’ll need both unlike the k that only needs the D’s on external to run properly.
no, 12 aa is 9 volts, 6 d is also 9 volts , you can run them that way as long as both are alkaline(never run lithium in camera with alkaline in booster) and you realize all batteries will drain concurrently and your report will not show external. The K is the same way, it would be 9 volts in the camera and 9 in the booster. The only way to have external run first and then switch to internals is to have the camera run on 4 d's. You can get a 4 d replacement battery pack for the J's.
Ok that’s what I’ve got running now on 4 cams is the 6d pack that attaches to the back of the J I like those best since they fit in the Security safes. Again thank you for your endless knowledge and quick responses John hopefully they have u in for a nice raise when this system really takes off!!!!!!!
is the g your cell unit ? you worded it as the g was a home and you also had a cell if you have tow units set as the home this is the issue. The only home should be the cell unit. pm me your username and password for the cuddelink site and ill take a look at your network , one thing could be your cell rate- if its anything less than 5 or one hour it will not work with a network.
Sorry yes G is cell unit and home... the others are remote... will pm you now
I had Cell rate set to 12hrs.... which means I would get 2 feeds a day, but while I was trying to troubleshoot I brought it down to 2hrs to see if I could get a picture to come back. Changed Cell Rpt to 4 times to speed up the changes and calls to the cams. I read that on here somewhere so thought I would try that.
that is why you weren't getting pics , i have sent you a pm but your cams took 21 images the last 3 days so the only time you would see images is when the report is sent, 30 is the max there que will hold so it will send if it hits 30 or the cell rate, whatever comes first. give changes 12-18 hours to take place. , i also dont make lots of changes at once. do a few at time.
John, I'm having similar problems. My image queue on this one cam is building up. We have 3 cell systems and 28 total cams in the field and never ran into an image queue. Any thoughts?
