Sorry, this got to be a windy vent on my part, but I wanted to explain my experience with them.
I have a hard time buying anything from them again. Very poor, rude customer service. I bought a welder from them online, it said 2 weeks for shipping. I ordered it in September, and they took the money out of my account right away. I hadnt received it after 3 weeks, so I called them, they said it was back ordered, and I should receive it by December 1st. I waited until the middle of December, and I still havent received the welder. I had already bought a different one at Fleet Farm, because I couldnt wait that long. I called them back up and asked them what was going on, they said it was shipped on December 3rd, and I should have it soon. I waited until right before Christmas, and I called them back, and they said I should have received it already, and I needed to contact the shipping company. So I asked what the shipping confirmation info was, they said only had that it was picked up by Fedex, but they didnt have the confirmation number anymore. So I called FEDEX, and they laughted, and said they do that all the time, FEDEX got an order that they were needing shipping, but they never sent an order to pick up the item, and FEDEX said they have not picked it up. So I called HF back up, and they said they did, So I asked them if they would call FEDEX, and they said they cant do that. So I called FEDEX back up, and they said they cant call HF. I then called HF and asked for my money back, they said since it was shipped, they cant refund the money. This was late January.
I then called HF back and said I needed to talk to their superviser, in which they had kept saying I had to leave a message, and no one would ever return my calls. A week later (end of February) I receive a welder from FEDEX, but I noticed on my credit card statement they billed me again for the welder. So I called HF back, and they said they only show it was billed once. I told them one time back in September, and one now in February, HF said that I had ordered a welder and received it back in the fall, and I ordered another one January. They said I ordered 2, and they shipped 2. I had to re explain it, and they never refunded my money. I called my credit card company, and they cancelled the payment to them. I never heard anything back from them. Then in June, I received another welder via FEDEX. I called HF back up, and explained what had all happened, and they said ok, just ship it back and they would refund me for shipping, I was hesitant, but I did. At this time I thought it was all solved, once and for all, but then I noticed on my next credit card statement, they refunded the money for the returned welder. Prior to them refunding the money, we were all straightened up. I finally got a welder from them, and was only charged for that one welder. But then when I returned the second welder they sent me that I didnt order, they credited my card for it, so at that point, I got my welder for free. I considered keeping it for the hassle, but that isnt me. So I called them back up and tried again to correct the situation, they said they couldnt rebill my credit card, but they would accept a check. So I mailed them a check. This was the following October, 13 months of hassle. They didnt cash the check until December. Luckily I had accounted for the check to be cashed sooner or later, and it didnt mess up my account.
All this, and when I didnt get the first welder I ordered by the middle of October, I bought one from Fleet Farm, so I didnt need the welder from HF anymore. But I ended up selling the HF welder to a buddy.